SDL Citizen - Complaints - Report Issue Feature (Public Guide)


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  1. In this tutorial, we will go over how to report an issue using the SDL Citizen app. After you log in, locate Report Issue on the main screen. 

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  2. Tap on Department.

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  3. Select the Department associated with your issue. For example, we will select Code Enforcement.

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  4. Next tap on Issue and select the Issue Type. For example, we will select Trees and Branches.

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  5. Enter the location or select the location on the map. 

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  6. To search by Block and Lot, you will need to add a space between the Block Number and the Lot number. For example Block 150 and Lot 1  would be entered as 150 1 into the search field. This search brought up 1248 Springfield Ave. Select the address

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  7. After the Location is selected, the map will update to show the location. You can also add any photos related to the issue by tapping on the camera icon. 

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  8. Select Use Camera to take a live picture or select From Gallery to use an existing picture stored on your device. Note: You may be prompted to give SDL Citizen permission to access your camera and photos. Tap YES

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  9. If you selected Use Camera, take a picture of the issue. Clicking Retake allows you to take the picture again. Selecting Use Photo will attach this photo to the reported issue. Once satisfied, tap on Use Photo.

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  10. Once all details have been added, click Submit Issue.

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  11. Once submitted, you will see a confirmation screen. You can either create another report for this location or tap the No, I'm done button to exit.  

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Here's an interactive tutorial for the visual learners

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